Responsible Gaming

Play with Smart & Responsible
With my88

My88 believes the best entertainment is healthy entertainment. We provide a wide range of self-control tools, guides, and support resources so every member can enjoy our platform in a balanced, safe, and enjoyable way.

24/7 Member Protection
Self-Control Tools
18+ Only
18+ Minimum Age Requirement
24/7 Customer Support
5+ Self-Control Tools
100% Safety Commitment

Important Reminder: Online gambling is for entertainment purposes only and should not be treated as a source of income. If you or someone you know needs help with gambling habits, please contact the my88 support team or a professional support organisation. Remember – always play within your means.

Tools & Support

My88's Six Pillars of Responsible Gaming

We don't just provide entertainment – we also ensure every member has access to the tools and information needed to play responsibly.

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Personal Deposit Limit

Set your own daily, weekly, or monthly deposit limits through your account settings. Once a limit is set, it cannot be increased immediately – a 24-hour cooling-off period applies to protect you from impulsive decisions.

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Playtime Limit

Manage your session duration by setting a time limit. The my88 system will send you a reminder when you are close to reaching your limit, and the session will automatically end when time is up to prevent excessive play.

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Self-Exclusion

If you feel you need a complete break, the self-exclusion option allows you to block access to your my88 account for a set period – from 30 days up to a permanent exclusion. This decision is taken seriously and is not easily reversed.

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Cool-Off Period

Not ready for full exclusion? Use the temporary cool-off feature to pause your account from 1 day up to 6 weeks. This gives you space to think without having to make a permanent decision about your account.

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Review Activity

Access your gaming activity reports anytime – including total playtime, deposit history, withdrawals, and win records. Full transparency helps you make better decisions about your playing habits.

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Instant Support Access

The my88 support team is available 24/7 via live chat if you have concerns about your playing habits. All conversations are handled with complete confidentiality and without judgement.

What Is Responsible Gaming?

Responsible gaming means approaching play in a healthy, balanced, and controlled way – where entertainment remains the primary goal, not a solution to financial problems or emotional stress. At my88, we believe every member deserves an enjoyable gaming experience without letting it negatively impact their daily life.

Online gambling can be an enjoyable source of entertainment when approached the right way. It involves understanding how games work, accepting that losses are part of the experience, and most importantly – knowing your own limits in terms of the time and money you allocate to this leisure activity.

My88 takes a proactive approach to responsible gaming. We do not merely provide self-control tools as a formality – we actively encourage members to use them and ensure a safe gaming environment for all users in Malaysia.

Core principles of responsible gaming at my88: Set a budget before you play. Treat money spent as the cost of entertainment. Never chase losses. Take regular breaks. Do not play when stressed or under the influence of alcohol.

User Guide

How to Use my88 Self-Control Tools

All self-control tools are accessible directly from your account settings. Here are the simple steps to get started:

1
Log in to your my88 account

Go to the "Account Settings" or "Responsible Gaming" section in your profile menu. All self-control tools are located in one easy-to-find place.

2
Select the type of limit you want to set

You can set deposit limits (daily/weekly/monthly), session time limits, or loss limits. Choose limits that suit your habits and financial means.

3
Enter your desired limit value

Set an appropriate amount or time period. Remember – limits take effect immediately and cannot be increased within 24 hours as an added layer of protection.

4
Confirm your settings

The my88 system will send a confirmation via email or SMS. Keep a record of these settings for your personal reference. Active limits will be displayed on your account dashboard.

5
Review your limits regularly

We encourage you to review and adjust your limits from time to time in line with changes in your financial situation and entertainment priorities.

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Deposit Limit

Control the amount of money you can deposit into your account within a set period. Ideal for maintaining your monthly entertainment budget.

Session Time Limit

Set a maximum duration for each gaming session. An automatic reminder is sent 10 minutes before the time limit is reached.

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Loss Limit

Set the maximum loss amount you are willing to accept. The platform will block further play once the limit is reached, preventing uncontrolled losses.

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Disable Promotional Notifications

Opt out of receiving promotional offers and advertisements that may encourage you to play more than planned.

Recognise the Early Warning Signs

It's important to recognise the early warning signs of a gambling problem before it becomes serious. Here are some signs to watch for in yourself or someone you care about:

  • Feeling the need to gamble with increasingly larger amounts of money to achieve the same level of excitement as before.
  • Repeatedly trying to stop or cut down on gambling activity but being unable to do so.
  • Playing more when feeling stressed, anxious, facing problems, or experiencing deep sadness.
  • "Chasing losses" – continuing to play in an attempt to win back money already lost, even as the situation gets worse.
  • Lying to family members or friends about your gambling activity and the amount of time spent gambling.
  • Using money set aside for basic necessities such as rent, bills, food, or education to gamble.
  • Relationships with family or friends are beginning to suffer as a result of increasingly frequent gambling habits.
  • Feeling anxious, irritable, or restless when unable to gamble for even a short period.

If you identify two or more of the above signs in yourself, we strongly encourage you to use my88's self-control tools or reach out to a professional counsellor. Acknowledging the problem is the most courageous and important first step.

Underage User Protection

My88 takes the responsibility of protecting children and teenagers very seriously. Our platform is strictly limited to individuals aged 18 and above, and we employ multiple layers of protection to ensure compliance:

The my88 registration process requires strict identity verification (KYC). Every new account applicant must submit a valid identification document for verification. Accounts suspected of being owned by underage individuals will be suspended immediately while an investigation is conducted.

For parents and guardians, we encourage you to use parental control software such as Net Nanny, Qustodio, or the built-in parental controls on your device to block access to online gambling sites. Make sure your account login details and passwords are not accessible to your children.

If you suspect someone under the age of 18 is using the my88 platform, please contact our support team via live chat immediately. We will take prompt action to investigate and close the account in question.

Professional Help

Support Resources & Professional Help

You don't have to face this alone. Here are some resources that can help:

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Ministry of Health Malaysia

Provides free counselling and treatment services for gambling addiction through Hospital Bahagia Ulu Kinta and mental health centres nationwide.

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Talian Kasih (15999)

Malaysia's national social helpline operating 24 hours a day. They provide referrals to appropriate support services for a wide range of issues, including addiction problems.

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Malaysian Mental Health Association

Provides information, referrals, and support for mental health issues including compulsive gambling problems in Malaysia.

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My88 Live Chat Support

The my88 support team is available 24/7. We can guide you through using the self-control tools or help connect you with the right support resources.

FAQ

Responsible Gaming FAQ

Yes, you can set daily, weekly, or monthly deposit limits through the "Account Settings" section after logging in. Select "Responsible Gaming", click "Deposit Limit", and enter your desired amount. Limits take effect immediately, and any request to increase a limit requires a minimum 24-hour cooling-off period to ensure decisions are made carefully.

Cool-Off is a temporary break ranging from 1 day to 6 weeks – ideal if you just need a short pause. Your account will reactivate automatically once the period ends. Self-Exclusion is a more serious option, allowing you to block your account for anywhere from 30 days to permanent exclusion. It cannot be easily reversed and requires further assessment before your account is reactivated.

Yes, the minimum age requirement at my88 is 18 years old. The registration process requires strict identity verification (KYC), including submission of a valid identification document. Any account proven or suspected to be owned by an underage individual will be suspended or closed immediately in accordance with our policy.

The first step is to acknowledge that there is a problem – this takes courage. Next, use my88's self-control tools such as self-exclusion or deposit limits to give yourself a break. Then, reach out to the my88 support team via live chat for further guidance, or call Talian Kasih 15999 for a referral to suitable professional counselling services in Malaysia.

Yes, completely. All conversations and information you share with the my88 support team regarding responsible gaming issues are handled with strict confidentiality. This information will not be shared with any third party without your consent, except where required by law. We want you to feel safe and comfortable seeking help without shame or worry.
🎯 Play Smart at my88

Ready for a Responsible Entertainment Experience?

Register your my88 account today and enjoy safe, fair, and fun online entertainment – with full protection every step of the way.

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